Refund policy

Return and Refund Policy for 2WB

1. Return Period:

a. Eligible Returns:

b. Condition of Items:

To be eligible for a return, items must be unused, unwashed, and in the same condition as received. They must also be in the original packaging.

2. Return Process:

a. Initiating a Return:

To initiate a return, please contact our customer service at support@2wb.shop. Include your order number, the item(s) you wish to return, and the reason for the return. Our team will guide you through the return process.

b. Return Shipping:

Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure your return is received.

3. Refund Policy:

a. Refund Method:

b. No Restocking Fee:

We believe in transparent and customer-friendly policies. There are no restocking fees for returns within the 30-day period.

c. Refund Timing:

Please allow 7-10 business days for the refund to be reflected in your account after we receive and inspect the returned items.

4. Exchanges:

a. Exchange Process:

If you wish to exchange an item, please contact our customer service for guidance on the exchange process.

5. Shopify Integration:

a. Shopify Orders:

If you made your purchase through our Shopify store, please note that our return process is integrated with Shopify's platform.

6. International Returns:

a. Customs and Duties:

For international returns, customers are responsible for any customs duties, taxes, or fees associated with the return.

7. Midseason or seasonal sale period :

During the period of discounts the returns are not eligible for the discounted products , only change is permitted .

8. Contact Us:

If you have any questions or concerns about our Return and Refund Policy or need assistance with a return, please contact us at support@2wb.shop.

Thank you for choosing 2WB. We appreciate your business and hope you enjoy our products!

Sincerely, 2WB Team